I bought my first car from here and the people at My Car made it so easy.  I never felt pressured and ended up with the perfect car for e.  James, who sold me the vehicle, was a great help and was always available for any questions I had.  I would definitely consider going to them again and would recommend them to family and friends.

My name Earl. I normally would not be doing anything like this but dealing with MYCAR I am happy to do so. As you should know I am 55 yrs and driving since I was 16. I bought my first car at 19 I have had a lot of experience good and bad with different dealerships over the years.

 In all my years I have never experienced a car dealership that will go out of their way to make customers happy. That is in my case doing expensive work on my car after the MYCAR warranty is over, I mean months not days. I know that this would never happen with the other dealerships I dealt with. Right from James (my salesman) to the management that are always there to help I always feel a calmness and definitely a feeling that my auto problems will be dealt with immediately.

Bottom line my fellow auto owners. Take the ride out to Richmond, only then you will see this dealership is positively different from other. O YES one other thing, There service manager is Mike. A friendly knowledgeable person who always takes the time to answer my questions. He also has made my experience at MYCAR a pleasant one. I believe by XMAS I will be buying my next car. This time JAMES I will jump to a larger car or maybe a SUV...........EARL

to Matt Spezza

I purchased a 2007 Dodge Grand Caravan from Mycar Online in early June 2009,I wanted to email to recongnize a number of different aspects of my experience at your dealership,all of which have resulted in a very satisfied customer who will not hesitate to return when it comes time for another car.

The sales experience :

                               Your dealership had a number of different minivans to choose from,all appeared to be in excellent condition.This allowed me the flexibility to choose exactly the car I was looking for.Our salesperson Matt Spezza was patient,knowledgeable, and honest.At no time did I feel any high pressure sales tactics nor did I get even the least bit of indication of "used car salesman tricks".I believe that I recieved a high quality vehicle for a fair price.The car was delivered exactly when promised,cleanly detailed,and with all service completed as we had agreed on.

A safe automobile:

                        As a father of 3 young children (4 years,2 years and 1 month respectively),I impressed upon Matt the importance of delivering to me a family vehicle that was safe  and without mechanical defect.Matt was sincere in his promise to personally follow through to ensure the vehicle exceeded the safety standard.Matt ensured that the car received new brakes and tires and that all saftey aspects were thoroughly checked.

                         This attention to detail ended up being of the utmost importance.Unfortunatley,only a couple of weeks after taking delivery of our new car,my wife and 3 children were in an extremely serious motor vehicle accident on the Hunt Club bridge.My wife and daughter did sustain injuries,however thankfully both will recover fully with time.With such a serious accident ,the police sized the vehicles involved to perform accident recreation and mechanical inspection.The police were able to confirm that our vehicle had no  mechanical defects.I have no doubt that the high quality vehicle delivered by My Car Online contributed to ensuring the safety of my family.For that,I want to personally thank Matt and My Car for your diligence and high standard of service.

Needless to say I went back and bought another Caravan. I am just as pleased with my second vehicle as I was with the first.

                      I look forward to returning to your dealership sometime in the future.

                                                                        Thank You   

                                                                            Greg Wetmore

I just wanted to acknowledge the staff in North Bay in particular salesman Al Atkins and Dennis who helped with the finances.  Between them I was able to get the model I wanted along with the options and more for the price I was comfortable with. 

Every time I entered the building I was always greeted by other member of the staff that were there at the time and found it a very comfortable environment with the stress one goes through in purchasing a car.  Once the finances were approved my car was ready the following day.

The aftersale proved just as pleasant when I had a small problem with the car a few weeks later.  When I called the manager ( Cary.. I hope I spelled it right) took over, arranged to have the car looked at the following day, problem solved.

Buying a car is very stressful as I mentioned above but I do recommend giving the people at the North Bay branch a visit first, you may not have to go anywhere else.

Thanks

Kim Richardson
North Bay

We've just purchased our 2009 Dodge Caliber from MyCarOnline in Richmond.  Erik Lloyd was our rep and he was great to work with.  He provided all the information we required and ensured we were aware of all the other details involved in the purchase.  Erik went out of his way to make our time there enjoyable. We would definitely recommend his services to anyone interested in buying a car.   

Shivaun is a class act, she she got me the truck I wanted with very little hassle at a price that was fair and with everything I asked for. I checked the prices for the same truck and their price couldn`t be beat.  Thank-you Shivaun we will definitely buy our next vehicle from you!

We also had great service from Tony in arranging all our financial needs for our trade and purchase of our truck, a few extra things we weren't expecting, but all in all a great deal with very knowledgeable staff.

 Thanks again guys, our friends and us will be seeing you again soon!

Mike     

Enter your review here

Just wanted to thank Erik Lloyd for a great experience.  He was knowledgeable without being arrogant, friendly but not gushy, and a great salesperson but did not make us feel pressured or uncomfortable (been there!).  Thanks so much, Erik.  You made buying our Allure a fun experience.  We have been recommending MyCar, Richmond and Erik to everyone we meet - Thanks and we'll be back!

Earl and Cheryl Wall

Our experience with MyCar and Shivaun Lehmann

We were referred toMyCar by our trustworthy car mechanic and directed to deal with Shivaun Lehmann. From our first contact, we were impressed with Shivaun. She listened to our needs and arranged to have over 1/2 a dozen vehicles cleaned and ready for our inspection and test drive. We selected a vehicle within an hour and asked about the installation of certain features we wished to have put into the car: heated front seats and a remote starter. Arrangements were made to have heated seats at no additional cost! And this work was flawlessly done. A high end remote starter system was installed and we were only charged the dealer's cost! All this work was done within the allocated time as promised by Shivaun. We were provided a loaner vechicle by MyCar for a full week without any cost to us which was very much appreciated. During our entire dealing with Shivaun, we found Shivaun to be very personable, very professional, she provided us with first class service and did everything to give us what we wanted. We would not hesitate to deal with Shivaun when looking for our next car or van and would recommend all our friends and family to her without reservation. Shivaun is deserving of a 5 STAR rating. Thank you, Shivaun!

We are awaiting for some car work to be completed as part of our purchase agreement. We are hopeful that the service department is on par with the sales department. We have been disappointed with other car dealerships that promised much in post sale service work only to overcharge for substandard work. I intend to post our experience with MyCar's service department. If the service and work is anywhere comparable to our experience with Shivaun, this is one impressive car dealership. 

Rick Sobkowicz

We recently bought a car from My Car.  We were very pleased with the service we got from James, Marcel and Kerri.  I would recommend My Car to anyone.

The only suggestion I would make is to have the garage (repair)  open on Saturday for those of us who only have 1 car and it would be hard to leave it for any length of time because we need this vehicle for work

Again thanks guys, you really looked after us

I made my second purchase of a vehicle this week and again was pleased with the price but very pleased by the way I was treated by the staff.Thanks  to Erick my salesman and managers Tony and Kerry.I would not hesitate to refer people to Mycar.

We recently needed a new car as our other car got totaled and after visiting car lots looking on line etc... We decided to check out My Car, I called and spoke to Eric Lloyd about the hours of service and we decided to go that afternoon and met Eric, we got excellent service from Eric, very polite, excellent attitude and a very good sense of humour. No sales pressuer he acted on our requests.

Thanks My Car and Eric Lloyd

Regards

Nancy Greene

I recently purchased a 2006 Hyundai Sante Fe from MyCar and I was extremely happy with the great service I received from Shivaun Lehmann who helped us through the buying process. 2nd to none customer service was given to us througout the process: finding the right vehicle, meeting our budget needs and following up. We picked up the car in great shape with a CarProof statement and brand new detailing. We will definitely be purchasing another vehilce from Shivaun in the future!

When I went into MyCar to buy a truck I dealt with James Morphy he was very pleasant and accomidating to deal with. They had a good selection of trucks. There was no pressure to buy and the truck was ready on time, what more can you ask for!!!

-Mike

Matt

Many thanks for your help and assistance in selling us our new 06 Explorer. Your conscientious attention to detail and easy going manner made our recent purchase pleasurable as opposed to the grind many of the past purchases from other dealers have been.

The new Explorer is great and the inspection done you guys was what I needed as I fine combed the truck for the nit picking stuff that engineering types like me are prone to doing. No surprises, truck was in great shape.

Let me know when you get any information on the cargo cover.

Cheers,

Graham Rose

In December 2009 I had an accident that resulted in my need for another vehicle.  I  into MyCar on a blistering cold day.  Between the manager Kerry and his salesman - Scott Mac - I again was treated amazingly.  Scott was patient & extremely helpful - taking numerous calls from a woman shopping in an area she was not too familiar with.  He never put the sales squeeze on me. I have all the trust in the world for this guy & I know I will have great success with my latest purchase - 2007 Saturn Aura XE - beautiful car.  The car truly makes me feel like a queen -------- so all you ladies out there --------- feel comfortable in approaching these guys.  5 ***** rating from me & wishing them all the best for the future of My Car.

Our reply:

Gloria! you were a pleasure to serve and i know you keep your cars for like ten years, however I honestly cant wait to help you again. Thank you for your wonderful compliments and the nice card. Take care. Scott and Mr. O

We purchased a 2008 Toyota Sienna from My Car on December 31st. The staff was professional, courteous, respectful and very helpful. My car delivered the vehicle on the date specified and we have no issues whatsoever. The entire process, including the aftersale, was simple and smooth. No other dealership in the region could beat their price and service. I would definitely recommend purchasing a vehicle from My Car.

One very satisfied customer,

Moe Bouliane 

Our reply:

Moe, you and your family were a real hoot to serve! I think the kids had more fun buying the Seinna than anybody. I will let you know when we have your extra key. Take care. Mike and Ryan

I just purchased a 3 year old Mazda 3 Sports from MyCar in Richmond. The sales person (politically correct, eh ?) I will mention by name, was James Murphy. This was the most pleasant buying experience I have ever had, for car, house, those big ticket items that make one nervous about spending (the banks) money. He was friendly, let me take the car for a long drive (on my own - trust), fun to deal with (we split the cost of new steel rims and winter tyres AND I got new tyres on the existing rims - a perfect deal for both sides). The car is in near perfect condition and VERY competitively priced (modesty forbids me posting it, but private e-mails are always answered). I HIGHLY recommend this no hassle experience to anyone thinking of buying a used car and dealing with James (I imagine that other sales staff share his approach).

Hi Scotty,

Thank you so much for helping me through this process , and for your patience and understanding. I have only good things to say about my experience at MyCar. You made this process and transition as smooth as can be. The large selection of cars helped and the no hassle try before you buy formula both contributed to making my decision. What can I say about the spin-the-wheel. All four of us (my wife &kids) we were stunned & never expected to win a big screen T.V!!!

I bought from Mycar and soon after i picked it up i had a problem. I called my sales person Matt Spezza and he booked me in for service. When i arrived they already had a loaner car ready for me. My car was ready to go the following day and i am very happy the vehicle bought. But most importantly I have confidence in the dealership and i would definantely recommend them to anyone looking to buy a car.

Kevin Simpson

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Anyone that knows the used car business realizes that the good used cars are held by the Dealers and they auction off the questionable cars to the used car lots. Now we have a used car dealer called My Car who not only have great prices but their cars are just as good or even better than the Car Dealers vehicles. This Used Car Dealer ensures that you not only get the car you want but that the car is in an excellent shape. Not in accidents and also having a free and clear situation as to leins. They will correct without any hassle any problem that may come up as they are determined to have an excellent name in a usual shody business. It is a pleasure to deal with a Used car dealer who does not pressure you into something that the salesman wants to sell but they have a sincere concern to provide the desired vehicle and also have a full service reasonably priced Service Facility. I bought my second Saturn from My Car and could not be better pleased with everything. They also provide you with some great coupon deals for future savings on service. Hope they continue with such a great business plan as they will be sure to suceed. Now in our present rush to make the bottom line it is impossible to get good service and you feel that you are being taken advantage of in most businesses. It is never the case with My Car. Many thanks for the privilege to do business here.

Our reply:

Thanks for your review. Hope we can continue to earn your business in the future.

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I am a mechanic at a large GM dealership in Ottawa and I purchased my car from MyCar in Richmond. And all I can say is that it was the best experience I have ever had buying a car. I brought it back to my shop and went over it with a fine tooth comb. I tried my best to pick the vehcle apart. 06 Chevy Equinox, The brakes had about a year left of driving and I mentioned it to the sales girl there and she told me that the car had just come in and the had not yet been able to safety the vehicle. When i picked it up, it drove like a brand new one and i saved $20,000 when compared to buying it brand new. From what i have heard around town is that this company is outselling everybody right now. I paid $12,995. The same vehicle at the dealership i work for is $17,995 and the salesman here grind me about buying elsewhere.?? I have now referred customers and friends to Mycar and several of them have brought the cars here for me to inspect and all of them have been just as pleased as I have been with the service!

It was a great experience to get my loan and car online.  Very easy and the quality of the car is great.  Highly recommend My Car Online.

Our reply:

Glad we could help find an Ottawa used car.  We work hard to bring quality used cars and a hassle free used car buying experience.  Hope to see you and your family and friends with your other used car buying needs.